Is Sloppy Shipping Causing Bad e-Commerce Reviews for Your Business?

Posted on Sep 27, 2017 7:00:00 AM by Noor Al Abid

e-commerce reviewsA 2013 study by Harvard Business School found that the majority of consumers trust eCommerce reviews more when they see a mix of good and bad. If the feedback is entirely positive, 95 percent believe the reviews are fake or company-screened.

That said, negative reviews are still a blight on your business — and they especially hurt when they could have been avoided. Partnering with a subpar shipping company to save a few dollars is a good example.

If your package arrives late or damaged, your unsatisfied customer will take to Twitter to complain about you — not the shipping company. And they’d be right to do so because you chose the shipper.

The clear solution would be to find another low-cost shipper that does a better job. But we have a different solution: get high-quality shipping for less.

Invest in your back end at a discount price

When you work with us, you work with Purolator, DHL, UPS and FedEx at a fraction of what you'd pay if you worked with them directly. We like to call what we offer “Amazon Shipping Rates.” Essentially, you’re paying economy-of-scale rates, so if you ship five items a week, you'll pay what someone who ships over 100 times a week would pay.

And because you’re working with industry leaders, you’ll never have to worry about quality, punctuality or poor customer service. We only partner with pros.

Let the negotiating go

Nothing for you to haggle about here because we take care of it. And we don’t need you to sign a contract or pay a sign-up fee either. We’ll just get you the best shipping prices with the top shippers.

And get fewer bad eCommerce reviews

Bad reviews are going to happen. It’s the nature of the business you’re in, and you can’t control what other people say about you. But you can control the amount of ammunition you give them. Partnering with eShipper removes any chance of someone going off about how long it took to get your product or the state it was in when they got it. And as for the negativity you’re bound to get, if the folks at Harvard are right, you can take a bit of joy in knowing that all those Debbie Downers are actually doing you a favour. Please contact us and visit our website for more tips and information! 

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