4 Timesaving Ecommerce Customer Service Tips

Posted on Feb 23, 2017 8:00:00 AM by Imran Kermalli

 

ecommerce customer service

Running your own eCommerce business can be time consuming and work intensive. You put in a lot of time and effort to make sure that everything is done right. Good for you! That’s the pathway to success! But there are many ways to lighten the load on your time constraints so you have more time to focus on the other aspects of your business while still providing superior customer service.

Customer Support Through Social Media

Offering customer support through social media, such as Facebook, Twitter, and others, is now one of the many services that customers and guests consider before choosing where to shop online. There are over 1.8 Billion users worldwide for Facebook alone and each one of them needs the same level of quality care. Social media allows you to interact with your customers quickly, directly, and in real time. You can answer their questions, receive feedback, promote new products or services, and interact with your clientele directly. This cuts down on pesky wait times and unreliable satisfaction surveys. All the satisfaction indications you have will be given to you directly by the customer with no middle man. Working through social media also creates more customer confidence. This shows the customer that personal care is taken with any issue they may have.

Simple Check Out 

A simple check-out page saves time for both the company and customer by cutting down on confusion. Lengthy, convoluted, or slapdash ordering creates difficulty for the customer, and reduces their confidence in your eCommerce site. The best ways to avoid confusion during check-out are:

  • Have a place on your checkout page for the customer to register an account if they haven’t yet. This gives the customer easier access to your product availability and allows them faster checkout on repeat orders, as well as giving you customer demographic information on who is ordering, from where, and how often.
  • Ask only for information that will be necessary for your business’s use. Extraneous information takes up time and makes the customer tire out during checkout.
  • Make sure that your site, especially the check-out, is mobile responsive. Many customers today depend on mobile access. A non-mobile site on a mobile device is difficult to navigate and is confusing.
  • Have an option to calculate total cost before ordering. This eliminates confusion on pricing and shipping charges, and also allows the customer to edit their online shopping cart.
  • Create a page or have a listing that states your confidentiality agreement or your privacy policy. The privacy policy gives the customer comfort to know that their personal information will be safe with you and will not be misused for any reason.

Simplifying your ordering service retains eCommerce customers more easily and presents a friendlier and more welcoming environment. Utilizing this cuts down on your time spent organizing customer orders and helping them to sort their way. 

Watch For Flaws in Order Fulfilment 

Every process is bound to have flaws in the beginning. Pay attention to your order fulfilment process and see if anything should be revised or if a faster more efficient method is possible. Many businesses make the mistake of being content in their ways and not seeking better methods to help make their companies grow.

One pitfall is neglecting to streamline order fulfilment. You can optimize your process by relying on automation and Pick-and-Pack warehousing. Warehouse management is vital to a growing business as it will optimize your shipping time and give your company better organization and allow a faster response time to your customer.

Speedy and Reliable Shipping

Shipping can make or break an eCommerce business. Your shipping must be speedy and reliable. Just as your customers depend on you, your business must find a shipping company that is dependable. A reliable shipping company frees up your time by reducing customer complaints and relieving you of any worry about your products transport.

We at eShipper take pride in our reputation with our dependable shipping and courier services. We cut down on the tediousness of shipping by offering reliable services, timely deliveries, low cost options, and easy integrations with leading online shopping carts.

By implementing these tips into your eCommerce business, you can free up your time to focus on other aspects of your company and help it grow to its highest potential creating better revenues and more customer loyalty. Contact us today to learn more about our services. Don't forget to download our free eBook to learn more about creating an exceptional custsomer experience!Download The Complete Guide 

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