eShipper Blog

How You Handle The Online Returns Process Like A Pro

Posted by Sarah Kermalli on Dec 1, 2016 4:04:00 AM

As much as we all wish every online order would make the day of our customers, we sometimes have to face the fact that it just didn’t work out. Around the holidays, when certain surprises are bound to fall flat, the number of products heading back the way they came from may mount.

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Why you need a shipper who treats you like gold

Posted by Imran Kermalli on Nov 29, 2016 4:00:00 AM

Have you ever placed a customer service call only to be put on hold for an eternity or transferred to an endless string of unhelpful representatives?

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Topics: Tips & Tricks, Shipping and Fulfillment, courier, LTL

Are you prepared for Cyber Monday? Answer these 5 questions to find out

Posted by Mo Datoo on Nov 24, 2016 4:00:00 AM

One third of consumers spent more than half of their holiday shopping budget online in 2015, according to the National Retail Federation. With back-to-back shopping bonanzas following Thanksgiving – Black Friday and Small Business Saturday – Cyber Monday drives home the start of the holiday shopping season.

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Topics: Tips & Tricks, Shipping and Fulfillment, eCommerce

Last-minute tips to get ready for Small Business Saturday

Posted by Sarah Kermalli on Nov 22, 2016 4:00:00 AM

There’s nothing small about Small Business Saturday. The shopping holiday, tucked between Black Friday and Cyber Monday, hit record sales last year when shoppers spent $16.2 billion at independent retailers and restaurants, an 8 percent increase over 2014.

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Topics: Tips & Tricks, eCommerce

Shipping in Canada this holiday season? Here’s what you should know

Posted by Imran Kermalli on Nov 17, 2016 4:00:00 AM

Our holiday gifts were barely opened last year before the major carriers began planning for this season’s gigantic logistical undertaking. By the time 2017 arrives, millions of parcels will have crisscrossed Canada to reach their happy recipients.

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Topics: Tips & Tricks, Shipping and Fulfillment, courier

Why retailers don't necessarily need to sweat Black Friday sales

Posted by Mo Datoo on Nov 15, 2016 4:00:00 AM

If the stress of getting your discounts and inventory ready for Black Friday is driving you mad, here’s some news that will help you breathe: Consumers are not as into it as you might think.

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Topics: eCommerce

Why the road to customer loyalty is paved with free returns

Posted by Sarah Kermalli on Nov 10, 2016 4:00:00 AM

For most of us, an online store that declares it doesn’t accept returns is a no-go. Perhaps we could possibly change our minds if the product is incredibly valuable to us and it feels like we can hardly live without it. But even then, it’s a hard sell.

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Topics: Tips & Tricks, Shipping and Fulfillment, eCommerce

5 Shipping Strategies to Save Money (While We Wait for Teleportation)

Posted by Imran Kermalli on Nov 8, 2016 4:00:00 AM

As convenient as it would be, teleporting a product to your customer is not yet an option. No matter how you slice it, you have to deal with carriers, pick out shipping supplies, and ensure your customers are pleased with the delivery service. But mastering the shipping process may not be at the top of your priority list. Unfortunately, it could become a costly oversight.

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Topics: Tips & Tricks, Shipping and Fulfillment, eCommerce, courier

If You Should Focus On Anything To Boost Holiday Sales, This Is It

Posted by Mo Datoo on Nov 3, 2016 4:00:00 AM

Some of us may balk when we see holiday decorations for sale in October, but we also know businesses do it for a reason – it works. Last year, holiday sales amounted to as much as $626 billion, a 3 percent increase over 2014. If you want to get a good-sized slice out of that gigantic pie, the time to take action to boost holiday sales is now (how we wish yesterday was an option).

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Topics: Tips & Tricks, Shipping and Fulfillment, eCommerce

The Overwhelming Case for Free Shipping

Posted by Sarah Kermalli on Nov 1, 2016 9:05:08 AM

If drone delivery is the future, free shipping is the new normal. Customers have grown so accustomed to receiving their online orders for free that they hardly view it as a perk.

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Topics: Shipping and Fulfillment, eCommerce